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Service Design for Business. A Practical Guide to Optimizing the Customer Experience

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Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!

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The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

The Experience. The 5 Principles of Disney Service and Relationship Excellence

The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

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